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General Terms & Conditions

Terms & Conditions

Sign up to receive 20% off your First Order

Promo code is valid on orders above $100 and must be entered at the Checkout to apply.

Promo code is only valid at www.wahu.com.au and cannot be used at a retailer or stockist stores.

Promo code is a single use only and cannot be used in conjunction with any other promotions. Not valid on sale items.

Liabilty

 

Crown & Andrews Pty Ltd ABN 22 168 846 017 does not accept liability for any loss or damages caused by this website, or any website linked to this website.

Crown & Andrews Pty Ltd reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Ordering Method

Crown & Andrews Pty Ltd websites (including www.wahu.com.au and www.nippas.com.au and www.britznpieces.com.au) offer on-line purchasing. Orders via phone, fax or email will not be accepted.

 

GST (Australian domestic Goods and Services)

All Australian domestic customers and deliveries sent to Australian delivery addresses from the website will be subject to Australian GST.

The rate of Australian GST is 10%.

Shipping Rates

Crown & Andrews Pty Ltd will publish or display the current shipping rates on the websites as applicable.

Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Crown & Andrews Pty Ltd

Crown & Andrews Pty Ltd reserves the right to change any or all of the following, at any time:

- Shipping rates charged to any destination;

- Delivery method;

- Carrier or shipping provider.

Dispatch of Orders

We aim to dispatch orders on the next business day.

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.

If any items cannot be fulfilled from your order we will contact you via email.

International Shipping

Crown & Andrews Pty Ltd does not offer international shipping.

 

Acceptance of Goods

On receiving the order the customer is responsible for inspecting the goods for fault or damage.

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Crown & Andrews Pty Ltd, as soon as possible. Please see Returns or Exchanges Policy for more information.

Pricing

Crown & Andrews Pty Ltd reserves the right to change prices without notice.

All prices and orders are displayed and processed in Australian Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia unless otherwise stated.

Returns or Exchanges

Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.

To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form  

Click Here

To ensure the preferred item for exchange is held whilst the returning order is in transit, email customerservice@wahu.com.au in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.

Name
Phone Number
Email Address (if different than sending address)
Order Number (Situated on your invoice)
Desired Item for exchange (Item Name, Size, Colour)

 

Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.

Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.

Wahu Online Return Orders

Unit 2, 2 Johnston Cresent, Horsley Park NSW 2175

Crown & Andrews Pty Ltd reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Crown & Andrews Pty Ltd Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the items arrival at the Crown & Andrews Pty Ltd Head Office.

 

PLEASE NOTE:

a) Crown & Andrews Pty Ltd will not be held responsible if there is a delay in delivery.

b) Customers will be responsible for the return shipping and handling charge.

c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.

d) You need to send the original or a copy of receipt with your order.

e) In the event that your product is lost in transit, Britz Marketing Australasia will not be held liable and therefore recommends that you send all returns via Registered Post.

f) We ask that you allow 7 business days from the day you return your package for your account to be credited.

Return of Gift with Purchase or Promotional Items

If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned in an original condition with tags intact; otherwise the retail price will be deducted from the refunded amount.

There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.

Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.

Order Cancellations

Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

Typographical Errors

In the event that an item is listed at an incorrect price or with incorrect information, Crown & Andrews Pty Ltd reserves the right to withdraw an item from sale, and to refuse or cancel orders.

Crown & Andrews Pty Ltd will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.

 

Crown & Andrews Pty Ltd
ABN 22 168 846 017
Unit 2, 2 Johnston Cresent, Horsley Park NSW 2175
PHONE | 02 9898 3555
EMAIL | admin@wahu.com.au

Wahu X Ingenia Park Holidays 27/09/21 - 14/10/2021 

 

Competition is available to Australian residents only

Chosen winner/s must confirm their mailing address and email address

There is no minimum age to enter, competitions are open to all

Wahu (Trading as Crown & Andrews Pty Ltd) reserve the right to end or amend the competition at any time

The winner will be selected at random from all the entries received before the closing date and time

The winner will be emailed within 7 days of the closing date

Should Goliath Games be unable to contact the winners or the winners fail to respond by email within 7 days, another winner may be selected

Prizes will be dispatched to the winners within 30 days of competition end

 

Wahu X Prime 100 Promotion Terms & Conditions

Promotion:

Wahu Pets + Prime100 Promotion

Promoter:

Crown & Andrews Pty Ltd ABN 22168846017, Unit 2, 2 Johnston Cres, Horsley Park, NSW 2175, Australia. Ph: 02 9898 3555

Promotional Period:

Start date:01/10/21 at 12:01 am AEST

End date:30/11/21 at 11:59 pm AEDT or once all gifts available are exhausted

Eligible claimants:

Claims are open to Australian residents who are 18 years and over.

How to Claim:

Offer 1: Pet Toy Purchases via wahupets.com.au

Purchase any Wahu Pet Toy at WahuPets.com.au during the Promotional Period and receive Gift 1 (a Prime 100 Treat Pack), while gift stocks last.

 

Offer 2: Treat Pack Purchases not via wahupets.com.au

During the Promotional Period: a) purchase any Prime 100 Treat Pack from any retailer stockist in Australia (includes their online retailer); and b) visit www.wahupets.com.au, follow the prompts to the claim form, input the personal details as requested details (including their delivery address – PO boxes not accepted), upload a photo/scanned copy of their receipt for the eligible purchase and submit the fully completed form to receive Gift 2 (a Wahu Pet Toy), while gift stocks last.

Claims permitted:

Limit one (1) gift claim permitted per eligible transaction.

Total Gift Pool:

AUD $52,350.00

 

Gift Description

Number of this gift

Value (per gift)

Winning Method

Gift 1:The gift is a Prime 100 Treat Pack (exact pack

awarded randomly selected up to the value of RRP $7.99).

2,500

Up to AUD$7.99

Gift with Purchase

Gift 2:The gift is a Wahu Pet Toy (exact toy awarded randomly selected up to the value of RRP $12.95).

2,500

Up to AUD$12.95

Gift with Purchase

 

The gift will be delivered via mail.

 

The claimant agrees and acknowledges that they have read these Conditions of Claim (and Schedule) and that claiming a gift in the Promotion is deemed to be acceptance of these Conditions of Claim (and Schedule). Any capitalised terms used in these Conditions of Claim have the meaning given in the Schedule, unless stated otherwise. Offer not valid in conjunction with any other offer.

 

The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Claims are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the claimant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.

 

Valid and eligible claims will be accepted during the Promotional Period, while gift stocks last.

 

Employees (and their immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to claim. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

 

The value of the gifts is accurate and based upon the recommended retail value of the gifts (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the gifts after that date.

No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.

 

If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.

 

Claimants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at www.wahupets.com.au. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about claimants to enable them to participate in this Promotion and may disclose the claimants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the claimant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from claimants will not be disclosed to any entity located outside of Australia.

 

If a gift is provided to the Promoter by a third party, the gift is subject to the terms and conditions of the third party gift supplier and the provision of the gift is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the gift at the time it is issued to the claimant will prevail over these Conditions of Claim, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the gift, any delay or failure relating to the gift itself or failure by the third party to meet any of its obligations in these Conditions of Claim or otherwise.

 

Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Claim restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

 

If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a gift, subject to State or Territory regulation.

 

The Promoter reserves the right, at any time, to validate and check the authenticity of claims and claimant's details (including a claimant's identity, age and place of residence). In the event that a claimant cannot provide suitable proof as required by the Promoter to validate their entry, the claimant will forfeit the gift in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible claims, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to claim a gift. Claims containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to claim a gift. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically claim repeatedly is prohibited and may render all claims submitted by that individual invalid.

 

The Promoter reserves the right to disqualify claims in the event of non-compliance with these Conditions of Claim. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the claimant. If the dispute cannot be resolved the Promoter’s decision will be final.

 

The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any gift (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

 

The claimant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.

 

The Promoter accepts no responsibility for any tax implications and the claimant must seek their own independent financial advice in regards to the tax implications relating to the gift or acceptance of the gift.

Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.

 

Authorised under: NSW Authority No. TP/01328.