Promo code is valid on orders above $100 and must be entered at the Checkout to apply.
Promo code is only valid at www.wahu.com.au and cannot be used at a retailer or stockist stores.
Promo code is a single use only and cannot be used in conjunction with any other promotions. Not valid on sale items.
Crown & Andrews Pty Ltd ABN 22 168 846 017 does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Crown & Andrews Pty Ltd reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Crown & Andrews Pty Ltd websites (including www.wahu.com.au and www.nippas.com.au and www.britznpieces.com.au) offer on-line purchasing. Orders via phone, fax or email will not be accepted.
All Australian domestic customers and deliveries sent to Australian delivery addresses from the website will be subject to Australian GST.
The rate of Australian GST is 10%.
Crown & Andrews Pty Ltd will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Crown & Andrews Pty Ltd
Crown & Andrews Pty Ltd reserves the right to change any or all of the following, at any time:
- Shipping rates charged to any destination;
- Delivery method;
- Carrier or shipping provider.
We aim to dispatch orders on the next business day.
Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.
If any items cannot be fulfilled from your order we will contact you via email.
Crown & Andrews Pty Ltd does not offer international shipping.
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Crown & Andrews Pty Ltd, as soon as possible. Please see Returns or Exchanges Policy for more information.
Crown & Andrews Pty Ltd reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australian Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia unless otherwise stated.
Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.
To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form
To ensure the preferred item for exchange is held whilst the returning order is in transit, To email us, please visit our Support centre in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.
Name
Phone Number
Email Address (if different than sending address)
Order Number (Situated on your invoice)
Desired Item for exchange (Item Name, Size, Colour)
Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.
Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.
All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.
Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.
Wahu Returns, 1 Basalt Rd, Pemulwuy NSW 2145
Crown & Andrews Pty Ltd reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Crown & Andrews Pty Ltd Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the items arrival at the Crown & Andrews Pty Ltd Head Office.
PLEASE NOTE:
a) Crown & Andrews Pty Ltd will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
d) You need to send the original or a copy of receipt with your order.
e) In the event that your product is lost in transit, Britz Marketing Australasia will not be held liable and therefore recommends that you send all returns via Registered Post.
f) We ask that you allow 7 business days from the day you return your package for your account to be credited.
If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned in an original condition with tags intact; otherwise the retail price will be deducted from the refunded amount.
There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.
Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.
Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.
Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.
1. Warranty Period:Our Wahu Aquatic Products are covered by a 12-month warranty from the date of purchase. During this period, we guarantee the product to be free from defects in materials and workmanship.
2. Coverage:Our warranty covers manufacturing defects, including issues related to the construction, materials, and assembly. If your Wahu Aquatic Products demonstrates such defects within the warranty period, we will replace the product, subject to the terms and conditions outlined herein.
3. Exclusions:This warranty does not cover damages resulting from improper use, negligence, abuse, unauthorised alterations, natural wear and tear, accidents, over inflation or exposure to extreme conditions. Additionally, punctures, cuts, and abrasions caused by sharp objects or surfaces are not covered.
4. How to Obtain Warranty Service:If you believe your Wahu Aquatic Products is covered by this warranty, please contact our Customer Service team at customerservice@wahu.com.au within the warranty period. To facilitate the warranty process, you will be required to provide a valid proof of purchase, such as a sales receipt, order confirmation, or invoice.
5. Assessment and Resolution:Once your warranty claim is received, our team will assess the issue and determine whether it falls within the coverage of this warranty. If deemed eligible, we will provide instructions for returning the product for replacement. Please be aware that replacement products may vary in colour, design, or features due to product availability.
Crown & Andrews Pty Ltd reserves the right to determine whether a product is faulty and conduct a production and quality check.
If deemed faulty by a Crown & Andrews Pty Ltd Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the items arrival at the Crown & Andrews Pty Ltd Head Office.
PLEASE NOTE:
a) Crown & Andrews Pty Ltd will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
d) You need to send the original or a copy of receipt with your order.
e) In the event that your product is lost in transit, Crown & Andrews Pty Ltd will not be held liable and therefore recommends that you send all returns via Registered Post.
f) We ask that you allow 7 business days from the day you return your package for your account to be credited.
In the event that an item is listed at an incorrect price or with incorrect information, Crown & Andrews Pty Ltd reserves the right to withdraw an item from sale, and to refuse or cancel orders.
Crown & Andrews Pty Ltd will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.
Crown & Andrews Pty Ltd
ABN 22 168 846 017
Unit 4/1 Basalt Rd, Pemulwuy NSW 2145 Australia
EMAIL |Please visit our Support centre
Welcome to the WAHU MEMBERSHIP STORE, this site is provided by TPF Sports (Aust) Pty. Ltd. ACN 060 603 189 ("TPF Sports"). Please review the following basic rules that govern your use of our site (the "User Agreement"). Please note that your use of our site constitutes your unconditional agreement to follow and be bound by these terms and conditions. Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the terms. WAHU MEMBERSHIP STORE reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of WAHU MEMBERSHIP STORE following any such change constitutes your unconditional agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this web site. If you don't agree to these Terms and Conditions, please do not use this website.
We accept MasterCard, Visa, and payment by PayPal. We do not accept Cheques, Money orders or any other forms of payment. All prices shown are in Australian dollars and include Goods and Services Tax at 10%. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST. All totals will be billed as Australian Dollars and International customers will be charged the equivalent of this rate in their respective currencies at the time your bank processes the transaction. The International pricing shown is fixed to international rates as provided by our banking partner.
The WAHU MEMBERSHIP STORE offers you a safe and secure shopping experience. You will notice a padlock icon within your browser when you enter our website. This indicates that all information entered in the session is secure. Once you have entered your credit card details, your payment will be processed online. When payment is processed, we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.
Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this site (collectively, the "contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by WAHU MEMBERSHIP STORE, one of its affiliates or by third parties who have licensed their materials to WAHU MEMBERSHIP STORE and are protected by Australian and International copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of WAHU MEMBERSHIP STORE and is also protected by Australian and International copyright laws. WAHU MEMBERSHIP STORE and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials which appear on this web site. Access to this web site does not confer and shall not be considered as conferring upon anyone any license under any of WAHU MEMBERSHIP STORE or any third party's intellectual property rights. WAHU MEMBERSHIP STORE names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of WAHU MEMBERSHIP STORE. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo, or mark in any manner. References on this web site to any names, marks, products, or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply WAHU MEMBERSHIP STORE’s endorsement, sponsorship, or recommendation of the third party, information, product or service. The WAHU MEMBERSHIP STORE is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party web sites, you do so entirely at your own risk.
This site and all its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software. All software used on this site is the property WAHU MEMBERSHIP STORE or its suppliers and protected by Australian and International copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
Users are prohibited from violating or attempting to violate the security of the site, including, without limitation, Accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access; Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" Sending unsolicited email, including promotions and/or advertising of products or services; or Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. WAHU MEMBERSHIP STORE will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this site other than the search engine and search agents available from WAHU MEMBERSHIP STORE on this site and other than generally available third-party web browsers (e.g., Google Chrome, Netscape navigator, Microsoft Explorer).
This website may contain links to third party websites. TPF Sports (Aust) Pty. Ltd. is not responsible for the condition or content of those websites as they are not under TPF Sports (Aust) Pty. Ltd.'s control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by TPF Sports (Aust) Pty. Ltd. of those websites or the products or services provided on those websites. You must not link any third-party website to this website without TPF Sports (Aust) Pty. Ltd.'s prior written consent.
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devises. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you logout of your account at the end of each session. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. TPF Sports (Aust) Pty. Ltd. will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
We reserve the right to immediately suspend, terminate or limit your access to this website for any reason in our absolute discretion. We will not accept responsibility if your access to this website is unavailable for any reason.
Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorised, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
While WAHU MEMBERSHIP STORE strives to provide accurate product and pricing information, pricing or typographical errors may occur. WAHU MEMBERSHIP STORE cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, WAHU MEMBERSHIP STORE shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, WAHU MEMBERSHIP STORE may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
The WAHU MEMBERSHIP STORE reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same WAHU MEMBERSHIP STORE account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. WAHU MEMBERSHIP STORE also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at goldcoastfc@emberplus.com.au
This agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this agreement shall remain in full force and effect. Failure to act with respect to a breach of this agreement by you or others does not constitute a waiver and shall not limit WAHU MEMBERSHIP STORE rights with respect to such breach or any subsequent breaches. This agreement shall be governed by and construed under Victorian law as such law applies to agreements between Victoria residents entered into and to be performed within Victoria. Any action or proceeding arising out of or related to this agreement or your use of this site must be brought in the state or federal courts of Victoria.
USER REVIEWS, FEEDBACK, SUBMISSIONS
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to WAHU MEMBERSHIP STORE on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site (collectively, the "comments") shall be and remain WAHU MEMBERSHIP STORE property. Such disclosure, submission or offer of any comments shall constitute an assignment to WAHU MEMBERSHIP STORE of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. Thus, WAHU MEMBERSHIP STORE will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. WAHU MEMBERSHIP STORE will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. WAHU MEMBERSHIP STORE is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to user any compensation for any comments; or (3) to respond to any user comments. You agree that any comments submitted by you to the site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights, and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be or contain libellous or otherwise unlawful, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". WAHU MEMBERSHIP STORE does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to the site. You grant WAHU MEMBERSHIP STORE the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make, and you agree to indemnify WAHU MEMBERSHIP STORE and its affiliates for all claims resulting from any comments you submit. WAHU MEMBERSHIP STORE and its affiliates take no responsibility and assume no liability for any comments submitted by you or any third party.
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
INDEMNIFICATION
You agree to defend, indemnify, and hold WAHU MEMBERSHIP STORE harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
TERMINATION
These terms are effective unless and until terminated by either you or WAHU MEMBERSHIP STORE. You may terminate this agreement at any time, if you discontinue any further use of this site. WAHU MEMBERSHIP STORE also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in WAHU MEMBERSHIP STORE sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of the agreement by either you or WAHU MEMBERSHIP STORE, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise. These terms are effective unless and until terminated by either you or WAHU MEMBERSHIP STORE. You may terminate this agreement at any time, if you discontinue any further use of this site. WAHU MEMBERSHIP STORE also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in WAHU MEMBERSHIP STORE sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of the agreement by either you or WAHU MEMBERSHIP STORE, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.
DISCLAIMER
This site is provided by WAHU MEMBERSHIP STORE on an "as is" and "as available" basis. WAHU MEMBERSHIP STORE makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, WAHU MEMBERSHIP STORE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, WAHU MEMBERSHIP STORE disclaims all warranties, express or implied, for any merchandise offered on this site. You acknowledge, by your use of the WAHU MEMBERSHIP STORE site, that your use of the site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.
LIMITATION OF LIABILITY
Limitation of liability under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall TPF Sports (Aust) Pty. Ltd. or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the WAHU MEMBERSHIP STORE web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorised representative of WAHU MEMBERSHIP STORE has been advised of or should have known of the possibility of such damages. In no event will WAHU MEMBERSHIP STORE be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six-month period preceding the date on which the claim arose. For any queries or assistance, please contact us at TPF customer service email wahu@mberplus.com.au
ABOUT THIS PRIVACY POLICY
The Promotions Factory Pty Ltd (TPF) and TPF Sports Pty Ltd (TPF Sports) are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988.
This Privacy Policy sets out how we collect, use, and disclose your personal information. By accessing or using this website, you agree to the collection, use and disclosure of your personal information in the manner described in this policy.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information to deliver products and services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including:
To better understand customer requirements and preferences.
To protect against fraud or theft; and
To provide offers that are of greater interest or benefit to you.
WHAT INFORMATION WE COLLECT
In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, by phone or in writing, including via email.
The information we collect includes:
· your name;
· your address, delivery address, phone number and e-mail address;
· credit card or other payment details;
· other information about your orders; and
· records of any communications you have with us.
HOW WE STORE YOUR INFORMATION
Any personal information provided to TPF and TPF Sports is stored on secure TPF servers located within Australia.
WHO WE SHARE YOUR INFORMATION WITH
We have Support Teams based in Australia and other countries including Vietnam who may need to access your information to provide you with support. All TPF and TPF Sports staff, no matter the office location, adheres to consistent privacy protections with the Australian Privacy Principles and your data remains within TPF and TPF Sports’ effective control.
We may need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy.
We may also need to disclose your personal information to government authorities if required by law.
HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
You generally have a right to access and correct or update the personal Information we hold about you. If you would like to do so, please contact us atprivacy@tpf.com.au
LINKED SITES
We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising or other means. Please always take care to check the privacy policies of such third-party sites you visit.
OPTING OUT
At any time, you may opt out of receiving direct marketing communications from us. To opt out, please email unsubscribe@tpf.com.au. Details of how to opt-out of direct marketing communication will be provided on each and every direct marketing communication.
CHANGES
This Privacy Policy may change over time. If so, the updated policy will be published on this website. It is the responsibility of each user to check from time to time for any changes to this policy.
This policy was last updated in December 2016.
COMPLAINTS AND ENQUIRIES
If you have any enquiries about our Privacy Policy, would like to access or correct the personal information we hold about you or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us:
Privacy Officer;
TPF Sports (Aust) Pty. Ltd
Level 1, 33-41 Balmain St, Cremorne 3121
E: privacy@tpf.com.au
P: +613 9520 1111
Privacy Statement – in the operation of the WAHU MEMBERSHIP STORE, The Promotions Factory Pty Ltd (TPF) & TPF Sports (who manage this website) collects your personal information for the purpose of providing you with further information in relation to WAHU MEMBERSHIP STORE, merchandising, promotions, special offers and events. Your personal information will be collected and retained by TPF in accordance with the Australian National Privacy Principles and the Privacy Act 1988.
To access or correct personal information held about you by TPF, or to make a privacy complaint, please contact the TPF Privacy Officer via privacy@tpf.com.au or phone: +61 3 9520 1111.
Returns and Refunds (Cart/Checkout):
WAHU MEMBERSHIP STORE has a standard refunds policy complying with relevant Australian Consumer rights. Click here for full policy.
Returns and Refunds (Page):
Inspection of Goods
It is the customer’s responsibility to immediately inspect all goods upon receipt. Proof of purchase is necessary for an exchange. If eligible, please note that in the case of items being sent or returned, postage and handling costs will be at the charge of the purchaser. WAHU MEMBERSHIP STORE will not be held responsible for items lost in transit.
Faulty Items
If the item is faulty or is damaged the customer can send a photo/video of the faulty item to the customer service team wahu@mberplus.com.au and upon confirmation a replacement item will be sent to the customer. Please allow 7-10 business days for WAHU MEMBERSHIP STORE to send out a replacement. Refund or credits will not be payable for faulty items.
Exchanging a Size
No refunds will be paid if you have ordered the wrong size. The customer may exchange the size within 14 days of receiving the item by posting the incorrect size back to the nominated address. Please email wahu@mberplus.com.au for address details. The customer must include with the item a completed exchange form which will be sent with the address details. The items must not have been worn and the tags still attached. Please allow 7-10 business days for WAHU MEMBERSHIP STORE to send a new size on receipt of returned item and properly completed exchange form. Items with personalisation will not be accepted for refund or exchange.
Personalised Items
It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice or numbers and colours. WAHU MEMBERSHIP STORE will not be held responsible if the customer provides incorrect information.
Consumer Guarantees
Our Refund and Exchange Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase
For more information: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Shipping Info (Checkout)
Standard (10-14 days):
Express (8-10 days):
Shipping Info (Page)
SHIPPING INFO
Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing them of the availability of the parcel. Please note that a signature may be required on delivery. Please ensure you or someone else is home to sign for your parcel. Alternatively, please enter a business address for daytime delivery.
If your parcel cannot be delivered and is ‘Returned to Sender’, this will be returned to the WAHU MEMBERSHIP STORE. The team will be in contact to discuss & confirm your address to re-send parcel to you.
Delivery deadlines are indicated as accurately as possible. We are not responsible for delivery delays following the dispatch of your order which are due to a country's customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you). We are also not responsible for any customs charges or other additional fees associated with the delivery of your order.
DELIVERY INFORMATION
Items available on this website are for Australian & International delivery.
For items readily in stock, we will dispatch your order within 48 working hours. Depending on your location, we anticipate delivery to Australian locations within 7-10 working days.
International orders may require up to 10 days to process. Please allow a further 14-21 days for your order to be delivered.
HELP
I have a general membership enquiry. Who can I contact?
Please contact our membership services team onwahu@mberplus.com.au
I have a product &/or order enquiry. Who can I contact?
Please send your enquiry to us via email,wahu@mberplus.com.au.
I am selecting my entitlements & see a credit. What is this for & can I use it?
This credit is available for you to use within this shop and has been provided as part of your Membership.
How can I apply credit to my order?
You can apply your credits at checkout.
I cannot see my assigned credit. Who can I contact?
Please send an email towahu@mberplus.com.au
Can I use credits for postage/shipping?
Yes, you can use your assigned credit to cover postage/shipping.
I have entitlement choices and credit. Can these items be included in credits & postage fees?
You can redeem your entitlements & available credits within the same order
Does credit get removed?
Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.
How can I personalise my own Membership items?
Selected items can be personalized with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.
What are the delivery timings for my order?
Your membership items are made to order. For standard delivery, please allow 5-7 weeks for delivery. For express delivery option, please allow 10-14 working days for delivery.
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.
Why can’t I see ‘ADD TO CART’ for various membership items?
For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via emailwahu@mberplus.com.au.
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via emailwahu@mberplus.com.au and include your order reference number.
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via email wahu@mberplus.com.au and include your order reference number as well as any photos of your item/s you could share with us.
I’d like a refund. Who can I contact?
Please contact us via email wahu@mberplus.com.au and include your order reference number.
Contact Us
Customer Support:
For any assistance purchasing items from this website, please contact our Customer Support Team. We are available Monday to Friday (9am-6pm AEST). If you are enquiring about an existing order with us, please include your order reference number.
wahu@mberplus.com.au
Category List
Item Choices
Credit Usage
Faulty/Damaged Product
Order Tracking
Other
Receiving Email Address: Wahu Membership Store Support (wahu@mberplus.com.au)
Sending Email Address: Wahu Membership Store Support (wahu@mberplus.com
