Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.
To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form
To ensure the preferred item for exchange is held whilst the returning order is in transit, To email us, please visit our Support centre in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.
Email Address (if different than sending address)
Order Number (Situated on your invoice)
Desired Item for exchange (Item Name, Size, Colour)
Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.
All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.
Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.