Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.

To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form  

Click Here

To ensure the preferred item for exchange is held whilst the returning order is in transit, To email us, please visit our Support centre in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.

Name
Phone Number
Email Address (if different than sending address)
Order Number (Situated on your invoice)
Desired Item for exchange (Item Name, Size, Colour)

Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.

Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.

If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned in an original condition with tags intact; otherwise the retail price will be deducted from the refunded amount.

There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.

Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.

Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.
 

WAHU X BUDGY SMUGGLERS

How long do I have to return my Wahu x Budgy Smugglers? 

Within 7 days of receiving them.
 

How do I return an item?

Simply send the item back in the original condition with your order number. Please note: we will need the original order number or name of person who placed the order, preferably both, to process the refund.
 

Where do I send my return(s)/exchange(s)?

Wahu Returns

1 Basalt Rd

Pemulwuy NSW 2145

 
What can I return/exchange?

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For womens pieces, the hygiene label must still be on.
 

What happens next?

We’ll receive your parcel at Budgy HQ and process a full refund inclusive of the original shipping costs. You will receive an email when your refund has been processed. Funds will be returned to the same account that made the initial payment.
 

Exchange them for a different size/style?

We've found the quickest & easiest way to have you swearing your Wahu x Budgy Smugglers, send them back to us and simply reorder online the correct style or size you’re after. Once we receive the original item, you new order will be sent.
 

Who pays for the return/exchange?

If you received the correct item and it is not faulty, you pay for the postage back to us.