FAQ

All website orders are processed via our website only. If you have further enquiries you are welcome to contact our Customer Service Team by emailing us, please visit our Support centre

What forms of payment do you accept?

We proudly accept Mastercard and VISA. We do not offer Direct Deposit, Cheques, American Express, Diners or cash on delivery as payment methods.

Is it safe to use my credit card on wahu.com.au?

Yes, shopping at wahu.com.au is safe and secure. Transactions are processed though the secure E-Way payment facility.

What if my credit card shows multiple charges?

The Eway payment gateway will only process the payment once. However if you see multiple charges on your card then you have either:
a) clicked 'submit' more than once at the checkout stage, or
b) moved back to update and or change your order or details.

If you notice multiple charged please To email us, please visit our Support centre

How do I use a promotional code?

You must enter the promotional code in the 'promotion code' box at the cart stage of your checkout and click 'apply'. The application of the promotion will then be visible in your cart.

How do I use an Online Gift Voucher?

You must enter the gift voucher number and PIN at the payment stage of your order.

Can I make a change to an existing order?

No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

How can I track the status of my order?

Orders are sent using Australia Post eParcel and eParcel Express and a tracking number will be provided to you via email. This can then be tracked with directly with Australia Post at http://auspost.com.au/track/

How do I cancel my order?

Once you have placed your order and received your order confirmation, your order can not be canceled or amended. If you wish to exchange or return or order please refer to the Returns and Exchange Policy.

Returns & Exchanges

Can I return an item?

We understand selecting the right size online can be a difficult one. For this reason, for our Swim Vests only we welcome an exchange on full priced items on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in their packaging in an unused condition. Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for exchange or refunds; unless faulty, wrongly described or not of merchandisable quality.

Click Here to download Return & Exchange Form.

Do you pay for my return shipping?

Please be advised that all postage and handling costs will be incurred by the purchaser.
Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you. Crown & Andrews Pty Ltd does not take any responsibility for returns lost in transit.

If I purchase online can I return or exchange at one of your stockists?

No, returns and exchanges can only be made at wahu.com.au

Shipping

How much does shipping cost?

All orders will have the applicable postage charge applied to the cart at the checkout process. Customers may choose to upgrade to eParcel Express and the appropriate charge option is displayed.

How will my order be shipped?

We use Australia Post eParcel or Direct Freight Express for all Australian addresses. You will receive a tracking link via email once your order has been shipped.

Do you ship Internationally?

Crown & Andrews Pty Ltd does not ship internationally.

What happens if my order does not arrive?

To email us, please visit our Support centre

Promotions

What do I need to know about Promotions?

Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer.
One time use promotions, e.g. gift vouchers, must be used in their entirety in a single purchase.
Promotions cannot be applied to previously placed orders or to orders that have been adjusted.
Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item.
Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where stock is no longer available.Crown & Andrews Pty Ltd at its sole discretion, extend or terminate a promotion at anytime.

All Terms and Conditions on current promotions can be found by clicking here.

PACKS FAQ

Who receives The Pack?

Junior Players in the U6, U7 and U8 playing groups are eligible to redeem a pack. You must be a registered as an NSW Junior Rugby Club Player in 2023.

How do you receive the Pack?

1. Record your child’s player ID number to redeem your pack for free.

2. Jump ontohttps://wahu.com.au/products/nsw-rugby-juniors-registration-bag and redeem.

3. Don’t forget to add your Player ID number at check out to redeem your child’s pack for FREE.

How do you receive the Pack?

Log intohttps://myaccount.rugbyxplorer.com.au/

Use your email and password that was used to register your child.

Once logged in SWITCH accounts by tapping on the paperclip.

Record your child’s Player ID attached to your profile.

How long will your pack take to arrive?

Once you have completed your order atwahu.com.au your pack will arrive within 10-15 days.

Can I purchase a Wahu pack for a sibling or friend?

Yes ! click on the link below and you can purchase additional pack!

https://wahu.com.au/products/nsw-rugby-juniors-registration-bag

What happens if your child hasn’t received a pack?

Please contact Wahu Customer Service

Wahu Customer ServiceTo email us, please visit our Support centre

What happens if I have an issue with the pack?

Please email our Wahu Customer Service To email us, please visit our Support centre

Gift Cards

Do you offer Gift Cards?

We offer a Wahu Gift Card that can be used online. The Gift Card can be of any value between $25 and $500 AUD

Gift Cards can be purchased online at wahu.com.au

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

Click Here to download Return & Exchange Form.